Terms & Conditions
Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Henry & Amelia London, operating from Gletsjerzand 30, Naaldwijk.
By placing an order on our website, you agree to these Terms & Conditions.
Applicability
These Terms & Conditions apply to all offers, orders, and agreements concluded through the Henry & Amelia London webshop.
By placing an order, the customer confirms acceptance of these conditions.
Product Information
We make every effort to display our products as accurately as possible. Product descriptions, images, prices, and other information are provided with care.
However:
- minor inaccuracies
- typographical errors
- variations in color or appearance
may occur and do not constitute grounds for compensation, refund, or cancellation.
Ordering and Payment
All orders are processed only after full payment has been successfully received.
Available payment methods may vary depending on the customer’s location. Customers are responsible for ensuring their selected payment method is supported in their region.
Henry & Amelia London reserves the right to:
- refuse or cancel orders
- correct pricing errors
- cancel orders in cases of suspected fraud or technical issues
Order Processing & Delivery
Orders are typically processed within 1 to 3 business days.
Estimated delivery time is 5 to 12 business days, depending on destination and local postal services.
Delivery times are estimates only and not guaranteed.
Orders are fulfilled through our international fulfilment network and partner warehouses, depending on stock availability and logistics.
Henry & Amelia London is not responsible for delays caused by:
- customs procedures
- shipping carriers
- weather conditions
- or other circumstances beyond our control
Returns & Cancellations
All information regarding returns, refunds, and cancellations is outlined in our Return & Refund Policy, which forms an integral part of these Terms & Conditions.
Liability
Henry & Amelia London is not liable for:
- lost, delayed, or damaged shipments once tracking confirms delivery
- incorrect or incomplete address details provided by the customer
Customers are responsible for providing accurate delivery information.
Address changes must be requested within 24 hours of placing the order. After this period, changes cannot be guaranteed.
Orders delivered to an incorrect address due to customer error are not eligible for refund or replacement.
Intellectual Property
All content on the Henry & Amelia London website, including but not limited to:
- text
- images
- logos
- graphics
- design elements
is the exclusive property of Henry & Amelia London and may not be copied, reproduced, or used without prior written permission.
Complaints Procedure
Complaints or inquiries can be submitted via email at:
📩 info@henryamelielondon.com
We aim to respond within 5 business days.
Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of The Netherlands.
Any disputes shall be submitted to the competent court in The Netherlands.
Contact Information
Business Name: Henry & Amelia London
Address: Gletsjerzand 30, Naaldwijk
Email: info@henryamelielondon.com